AI Front Desk
Searchable call history for every conversation.
A message slip tells you someone called. A recording, a searchable transcript, and an AI summary tell you what actually happened. PhoneMachine keeps all three for every handled call, so “what did the customer say?” has an answer you can look up instead of a memory you have to trust.
- Answers quickly with your approved greeting and business facts.
- Captures the caller name, reason, urgency, timing, and callback details.
- Creates a clean call record so your team can act without replaying the whole call.
How it works
Recording & Transcripts
Every call gets a full transcript and a short AI summary with the caller’s reason, urgency, and next step — you can scan a day of calls in a minute and replay the audio only when it matters. Transcripts are searchable, so finding the call where a price was quoted or a promise was made takes seconds.
Recording disclosure is built in and configurable per line, so callers are informed where the law requires it, and your records stay on every plan — call history is your CRM, and it shouldn’t expire.
Answers quickly with your approved greeting and business facts.
Captures the caller name, reason, urgency, timing, and callback details.
Creates a clean call record so your team can act without replaying the whole call.
FAQ
Common questions
Is every call recorded and transcribed?
Handled calls get recordings and full transcripts on paid plans, plus an AI summary with the caller’s reason and next step on every plan.
Is call recording legal?
Recording disclosure is built in and configurable per line, so callers are informed where required. You also get a consent log and audit trail.
Can I search old calls?
Yes — transcripts are searchable, so you can find the call where a price was quoted or a commitment was made in seconds.
How long are recordings kept?
Your call records are retained for as long as you’re a customer — they don’t expire after 7 or 30 days the way some competitors’ entry plans do.
Ready to test it?