Calls & Numbers
Keep junk away and real callers visible.
Roughly a quarter of calls to a published business number are junk — robocalls, spam, “Google listing” scams. PhoneMachine screens them out before they interrupt anyone, and turns the real voicemails that remain into summaries you can triage in seconds instead of messages you have to sit through.
- Works with a new number, forwarded number, or ported number.
- Routes routine calls to the AI and urgent calls to the right person.
- Keeps recordings, transcripts, voicemails, and line settings organized.
How it works
Spam & Voicemail Handling
The AI answers every call, which by itself kills most robodialers — they hang up on anything that isn’t a human saying “hello.” What survives gets qualified: junk is filtered and logged, real callers get handled, and known spam numbers can be flagged so they never ring through again.
Legitimate voicemails get playback plus an AI summary with the caller’s reason and urgency, so a morning of messages becomes a ranked to-do list, not a listening session.
Works with a new number, forwarded number, or ported number.
Routes routine calls to the AI and urgent calls to the right person.
Keeps recordings, transcripts, voicemails, and line settings organized.
FAQ
Common questions
How does it block spam calls?
The AI answers first, which defeats most robocallers outright, then screens what remains. Junk gets filtered and logged; you can also flag numbers as spam so they’re handled automatically.
Will it accidentally block real customers?
Real callers just talk to the receptionist like normal — nothing is silently rejected. Filtering applies to robocalls and flagged numbers, and everything is visible in your call log.
What happens to voicemails?
Each one gets playback, a transcript, and an AI summary with the caller’s reason and urgency, so you triage a list instead of listening to every message.
Can I review what was filtered?
Yes — filtered calls stay in your history, so you can audit what was screened and un-flag anything mislabeled.
Ready to test it?